ICT Business Analyst - 4 years of Higher Education Sector experience with a Masters in Information Technology and a Bachelor in Business Management majoring in e-commence. High language ability and fluency in both English and Mandarin as a Fudan university graduate in language school. A proven track record of delivering and implementing Customer relationship management and student management systems in both waterfall and agile methodologies.
- -Business Analyst
- TOP RATED
- Business analysis
- Business development
Delivery Analyst / Swinburne University, Australia 1ST MARCH 2015 – PRESENT
Working extensively with users to formulate and document business requirements.
Taking responsibility for deploying functional solutions and conducting change management Inept ability in identifying, investigating and analyzing business improvement processes using technology as a solution.
IT and Marketing Executive / Consulcad, Australia 28TH AUGUST 2014 – 1ST JUNE 2015
I installed and supported email segmentation software. Managed all of the administration and upgrade of Consulcad’s website and social media pages.
Maintained regular IT documentation and analysis. Achieved 100% satisfaction rated in customer support.
Masters in Information Technology
Swinburne University of Technology
Year graduated 2011 - 2015